Donate to the Epic Nonprofit
|Shipping Method||Costs||Estimated delivery time|
|STANDARD SHIPPING (order>$30)||Free||10~30 Business Days|
|STANDARD SHIPPING (order<$30)||$4.99||10~30 Business Days|
|EXPRESS SHIPPING||$29.99||5~8 Business Days|
Please note that we require 1-3 working days on average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible
Delivery times depend on:
- Destination country
- Shipping method selected
You can choose between different shipping options at our checkout.
An estimated delivery time and cost will be displayed for each option.
There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Contact firstname.lastname@example.org for refunds or questions! We respond within 24-48 hours
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
For purchases made with your credit or debit card, the refund can take up to 30 days to show up on your account. If you bought the item using your bank account or PayPal balance, the balance will be credited to your PayPal account. Funds can take 3 to 5 days to arrive in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Email us at email@example.com and we will process your request within 24-48 hours