Frequently Asked Questions
1.Standard Shipping(free):orders are processed within 1-3 business days.most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.
2.EXPRESS Shipping via DHL ($29.99):orders are processed within 24 hours.the estimated delivery time is 3~7 business days,sometimes can take longer than expected date due to invalid address, customs clearance procedures or other causes
there is no duties and taxes included in items purchased on www.denimuse.com
please note that buyers are responsible for all additional customs fees,brokerage fees, duties, and taxes for importation into your country these additional fees may be collected at time of delivery.
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.All refunds will be process within 24-48 hours
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
In these cases we recommend getting in touch with the courier ASAP. If your order has been marked as delivered but you haven’t received it, please follow these next steps:
1. Search around your door for a notice of attempted delivery.
2. Look around the delivery location
in order to protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or another place where it can be protected.
3. Make sure someone else hasn’t received your package
it's also likely a neighbor received your order or a family member that was available in your residence.
4. Wait 36 hours
Sometimes shipping companies marked an order as "Delivered" while the package is still in transit. If after waiting this period of time, please get iin touch with the shipping company.